TradeSecure Onboarding Process
Contents
High-level Onboarding Process:
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Steps 1 & 2: Providing contact information & accounts set up
Customer action
Respond to Arqit’s request for contact information
At the initial point of onboarding, Arqit will be in touch with you via email to request contact information of the users that should be added to the Arqit systems. Using that information, we will ensure you are given you access to Arqit’s software and systems to ensure you have the necessary documentation and software for our TradeSecure & NetworkSecure products.
Step 3: Account activation
Customer action
Read the below guidance documentation and activate your customer accounts
You will then receive an email from Arqit when your accounts are set-up. Please see below for the software and systems you will be granted access to:
How do I access?
What is the customer portal?
Our Customer Portal is where you can view knowledge articles containing general information, product information, and answers to frequently asked questions. Using the portal, you will also be able to raise a service desk request in the ‘Get Help’ section, view updates of any cases you have raised, and provide us with any updates we may require.
Setting up a password for our customer portal
Navigate to our customer portal:
http://arqit.service-now.com/csmSelect Login and click “Forgot Password?”
Next, follow the steps below to reset your password. Your username is your email address.
How do I access?
What is this repository?
This is where you can access accompanying NetworkSecure product documentation, such as the Install Guide & Release Notes.
Setting up a password
Navigate to the repository: Login – Arqit Partner Portal
Next, follow the below steps to set up 2FA
Step 4: Technical kick-off call
Customer action
Respond to Arqit with your availability for a technical kick-off call and be prepared to go through the below items in real-time
It is a pre-requisite to the call that you have activated your accounts, enabling your dedicated technical lead to walk you through the following in the technical kick-off call:
Navigate to the knowledge section of our customer support portal and select your company specific knowledge base (in this example, we are using 'SCF Onboarding Test 2, but you should find a knowledge base with your company name)
Within this knowledge base, you will see three articles for your TradeSecure credentials (Client ID & Client Secret), your tenancy credentials and your NetworkSecure entitlement token. For both your TradeSecure credentials and Tenancy credentials, you will need to download an encrypted zip file and use the password provided to you on your technical kick-off call to access them.
Click into the Client ID article and navigate to the attachment panel to download the encrypted file with your credentials. Once downloaded, you will be able to use the password given to you on your technical kick-off call to access the credentials.
Follow the same steps for accessing your encrypted tenancy credentials.
To access your software entitlement token, you simply need to click into the entitlement token article
Navigate to the knowledge section of our customer support portal and select TradeSecure Documentation
You will then be able to access the NetworkSecure configuration information that you will need to perform the NetworkSecure installation.
Step 5: Customer installation of NetworkSecure Adaptor
Customer action
Ensure that all pre-requisites are met, install NetworkSecure and register your device on the quantum safe tenancy
Following the kick-off call, you will have all of the information you need in order to perform the NetworkSecure adaptor installation. Please follow the install guide in order to do so.
Pre-requisite checklist before undertaking the NetworkSecure Adaptor Installation:
- Ensure you have the retrieved the following from our Customer Support Portal:
- Your NetworkSecure entitlement token
- Your TradeSecure credentials and quantum safe tenancy credentials
- The Network Secure configuration information
- Ensure you have signed the EULA
- Ensure you have read and are able to follow the NetworkSecure Adaptor install guide
Step 6: Provide Arqit with your Customer Device Information
Customer action
After completing the NetworkAdaptor Installation, submit the customer device info form to provide us with details about your device
Providing us with this information enables Arqit to finalise the set-up of the quantum-safe tunnel.